Technical Support Sewing & Craft

Follow the steps below for Technical Support for your Sewing, Embroidery or ScanNCut machine.

Self-help Section

Have you checked our SupportCenter App for details on your product? The App provides information on product set up, user manuals, FAQ's and trouble-shooting assistance. Did this solve your support query?

Telephonic Support

If you still need technical support, please contact your point of purchase for telephonic support. Our products are sold via independent dealers or via selected retail outlets.

Point of Purchase

Your dealer or retail outlet is your first line of support. If they are unable to assist you, they will escalate the support enquiry on your behalf and will keep you informed during the support process.

Dealer Network

Our national network of Sewing and Craft dealers can assist you with product support. Click below to find a dealer near you.

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Products
- Printers
- ScannersBrother’s range of standalone scanners brings rich scanning functions to the home and office environments. The new Automatic Document Scanner (ADS) and Mobile Document Scanner (MDS) are designed to save time, improve efficiency and aid workflow within organisations. Delivering ease of use and powerful performances each and every time.
  - Desktop ScannersBrother brings you a best-of-class range of scanners that combines form and function into one reliable machine. Designed for exceptional usability at home, in the office or on the road, it offers fast, high quality scanning that optimises productivity.
  - Mobile ScannersBrother brings you a best-of-class range of mobile scanners that combines form and function into one reliable machine. Designed for exceptional usability at home, in the office or on the road, it offers fast, high quality scanning that optimises productivity.
- Labellers
  - P-Touch Corporate LabellersBrother is a worldwide leader in labelling machines and label printers, and as such we use our expertise to provide professional solutions to businesses, offering one of the broadest product line-ups in the labelling industry – from handheld portable machines to desktop and PC connectable models. Using Brother labels is one of the quickest and easiest ways to organise your documents, equipment, workspaces and more.
  - QL Corporate Label PrintersAchieve a more professional finish and improve office efficiency with a Brother QL label printer. Envelopes, packages and parcels can be professionally addressed using one of the many sizes of label available, and can even include your business logo if required. Within your organisation, ensure that important information can be located quickly through the clear identification of files, folders, equipment and inventory.
  - TD-4000 Series
  - P-Touch Industrial LabellersWith a range of P-Touch labelling machines developed specifically for industrial use, electricians, cable and datacom installers and other trades can all benefit by clearly labelling wires, consumer units, switches, telephone and network ports, pipes and other items marked with a durable laminated label.
  - Home & Small Office LabellersThere are many applications for a durable Brother label around the home or small office so your portable Brother labelling machine is perfect for keeping track of school items, marking food containers and clothing, and labelling folders, stationery and filing trays and you’ll even find it useful for your craft projects. Next time label it and ensure that everything is kept tidy and organised in the home.
- Sewing & Embroidery
- Craft
  - ScanNCut Machine
  - ScanNCut Starter Kits
  - ScanNCut AccessoriesMake the most of your ScanNCut machine with a range of accessories and consumables available from replacement mats and blades to pattern sets, sheets sets and starter kits.
- Speciality Printing Solutions
Support
- SupportCenter App
- Warranties
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