Technical Support Sewing & Craft

Follow the steps below for Technical Support for your Sewing, Embroidery or ScanNCut machine.

Self-help Section

Have you checked our SupportCenter App for details on your product? The App provides information on product set up, user manuals, FAQ's and trouble-shooting assistance. Did this solve your support query?

Telephonic Support

If you still need technical support, please contact your point of purchase for telephonic support. Our products are sold via independent dealers or via selected retail outlets.

Point of Purchase

Your dealer or retail outlet is your first line of support. If they are unable to assist you, they will escalate the support enquiry on your behalf and will keep you informed during the support process.

Dealer Network

Our national network of Sewing and Craft dealers can assist you with product support. Click below to find a dealer near you.

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FIND A SCANNCUT DEALER

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Products
- Printing
  - Black & White Laser All-in-OnesBrother black and white laser print technology offers Japanese build quality, efficiency, expandability and reliability. Our all-in-ones maximise productivity through continuous product innovation and technological advances. All models offer high functionality in a compact, space saving footprint. Duplex printing and Wi-Fi is common amongst most of the range and all Brother laser machines use separate toner and drum units to reduce running costs. Print speeds vary between 20 and 50 pages per minute, model dependant.
  - Black & White Laser Printers
  - Black & White Laser Fax Machine
  - Colour Laser All-in-Ones
  - Colour Laser Printers
  - Inkjet All-in-OnesBrother Colour Inkjet technology offers high excellent print quality, efficiency, and reliability across its entire range. Options range from our InkBenefit range with the lowest cost per page in its class to a feature packed business range with A3 print capability. We also offer full A3 print, copy, scan and fax on some models, ideal for niche vertical markets. All our inkjet multi-function centres offer integrated Wi-Fi and most offer high speed 2-sided printing. Whether home or office, Brother has an Inkjet solution for your requirements.
  - Ink Tank All-in-OnesFirst Inkpressions count with superior quality and efficiency. Every time. The Brother Ink Tank series features a transparent cover that allows for easy front access to the embedded ink tank. The user-friendly design is engineered to minimise the risk of mess and leakage. Print from anywhere with the built-in Wi-Fi and Ethernet, allowing your entire home or office to effortlessly share one device. Enjoy printing without worrying about print costs and expand your print capabilities with professional quality that yields crisp, clear text and brilliant graphics.
- Scanning
  - Desktop Scanners
  - Mobile Scanners
- Labelling
- Sewing & Embroidery
- Craft
  - ScanNCut Machine
  - ScanNCut Starter Kits
  - ScanNCut AccessoriesMake the most of your ScanNCut machine with a range of accessories and consumables available from replacement mats and blades to pattern sets, sheets sets and starter kits.
- Speciality Printing Solutions
  - TD-4000 Series
  - Stampcreator Pro
Support
- SupportCenter App
- Warranties
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