Product Warranty Information

Our commitment to you does not end when you purchase a Brother product. We continue to support our customers and products with a FREE product warranty, either On-Site or Carry-In. Our Warranty is automatic so you don’t need to register your product.

Effective date: 1 October 2016 for products sold in South Africa only.

Subject to your compliance with the terms and conditions of the claims procedures, the product will be repaired at no charge for parts and labour. Only faults that are a consequence of manufacturer defects in materials or workmanship will qualify for FREE repairs. All replaced parts or products become the property of Brother International South Africa.

3-Year Warranty

Printers & Multi-function Centres

When you purchase a Brother printer or multi-function centre and our genuine inks or toners, we’ll support you every step of the way with our 3-year warranty.

QL-810W Warranty information
3-Year Carry-in Warranty

Labelling Machines

When you purchase a Brother labelling machine and our genuine tapes and labels, we’ll support you every step of the way with our 3-year Carry-in warranty commitment.

Sewing & Embroidery

1-Year Carry-in Warranty


3-Year Carry-in Warranty


2-Year Carry-in Warranty


2-Year Carry-in Warranty